Cancellation, Returns and Defective Products:
Please note that we do not accept returns or exchanges for bikes, except if there is a product defect or damage caused prior to the delivery.
Unless there has been an error on our part, or the Product you purchased is defective, we cannot accept returns on (1) personalized Products (as these cannot be sold to anyone else), or (2) tech Products.
If you want to return a Product, contact us, indicating which Product(s) and the number of Products to be returned and your reason for return. If the Product is returnable under these Terms and Conditions, we will arrange for the pickup of such Product(s) after our receipt of your return request.
Returns should be made within 14 days of delivery and should be sent back in their original condition and original packaging provided. Clothing and Caps must be unworn and in perfect condition, with all the labels/tags.
If you return a Product because of an error on our part, or because it is defective, this Product(s) must be returned in the condition in which you received it within 14 days of delivery. We will arrange for the pickup of such Product(s) after our receipt of your return request.
Any tech product deemed defective must be inspected by Us or by an authorized service center appointed by Us in order to validate its condition before exchange/refund is given.
Refunds and Exchanges:
Where We agree that the Products be returned, an exchange will be processed by The Cyclery following the receipt of the returned Products. A refund will only be offered where it is not possible to replace the Product(s).
Upon confirming that returned items meet the criteria above and qualify for compensation to the customer, we will refund the value paid by the customer in full, on any payments made via Debit/Credit Card (AED 20.00 will be deducted from the refunded sum, to cover for shipping costs). On orders paid via Cash On Delivery, we will offer a coupon code to the customer, equating to the full value of the purchase, that can be used as credit in our online store, in exchange for other product/s (AED 20.00 will be deducted from the refunded sum, to cover for shipping costs). This coupon code will be valid for period of 15 days only.